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Privacy Policy

Last Updated: 01.11.2026

1. Introduction

At SolidMeta, your privacy is paramount. We are committed to protecting your personal data and ensuring transparency in how it is collected, used, and shared. This policy applies to services provided by SolidMeta Inc., the company behind SolidMeta, and by Unevis GmbH, which distributes SolidMeta services in Europe.

Controller: The controller of your personal data is SolidMeta Inc., 7029B, 3300 N Interstate 35, Suite 700, Austin, TX 78705, USA, privacy@solidmeta.io. Its representative in the EU under Art. 27 GDPR is Unevis GmbH, Paulinenallee 55, 22769 Hamburg, Germany.

2. Information We Collect

During your interaction with our platform, we may collect:

  • Contact Details: Name, email address, and phone number.
  • Account Information: Username and password.
  • Financial Information: Payment methods for processing transactions.
  • Content Information: Files, 3D & 2D data models, metadata, and uploads.
  • User Behavior Data: Preferences, engagement patterns, and transaction history.
  • Technical Logs: Device details, IP addresses, browser types.

3. Utilization of Your Information

We use your personal data to:

  • Provide, improve, and personalize our services.
  • Communicate with you regarding updates and queries.
  • Process payments via SolidMeta Inc., or via Unevis GmbH for Enterprise customers in Europe.
  • Detect and prevent fraud.
  • No AI Training: We do not use your content data to train, fine-tune or improve AI models, ours or anyone else’s. See Section 5 of our Terms of Service.

4. Sharing Your Information

We may share your data with:

  • Third-party service providers for operational support, including the AI model providers that perform a generation you run. They receive the inputs of that generation only to produce it.
  • Legal or governmental bodies when required by law.
  • Internal Data Sharing: Data may be shared between SolidMeta Inc. and Unevis GmbH for operational purposes.

5. Data Security

SolidMeta employs robust technical and organizational measures to protect your data against unauthorized access, loss, or damage.

6. Data Retention

We retain your personal data only as long as necessary.

  • Account/Contact Info: Deleted within 30 days of account closure.
  • Financial Information: Retained for 10 years (or as required by US/German tax laws).
  • Content Information: User-uploaded content (excluding metadata) is deleted within 30 days of account closure.

7. Your Rights

You have the right to access, correct, or request deletion of your data.

  • EU Users: You have rights under GDPR (access, portability, objection).
  • US Users: You may have specific rights regarding data access and deletion depending on your state.

To exercise these rights, contact us at privacy@solidmeta.io.

8. Where Your Data Is Processed

Data of our European clients is processed on our servers in the EU.

9. Our Website: Browser Storage, Cookies and Analytics

This section covers our public website, solidmeta.io.

Without your consent: only what the website needs to work

The website itself sets no cookies. It keeps three entries in your browser, which are needed to provide the website the way you use it (§ 25(2) no. 2 TDDDG). None of them is sent to us or to anyone else.

  • Your privacy choice (cookie_consent, local storage): whether you accepted or declined analytics, so we don't ask again. It stays until you change it under “Privacy settings” or clear your browser data.
  • Your language (sm_marketing_locale, local storage): the language you picked for the website. It stays until you clear your browser data.
  • A sent form (sm_invite_submitted, session storage): that you already sent the access or demo form, so it isn't shown to you again. It is deleted when you close the tab.

With your consent: Google Analytics

If you click “Accept” in the privacy banner, we use Google Analytics 4 to understand how the website is used: which pages are visited, where visitors come from (for example a search engine or an AI assistant), and when someone sends a form. Until you accept, Google Analytics is not loaded and nothing is sent to Google.

  • Provider: Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland (“Google”), which processes the data on our behalf.
  • Data: the pages you visit and when, the page or site that referred you, device type, browser, screen size and language, your approximate location (country and city) derived from your IP address, and events such as a submitted form. Google Analytics 4 does not store IP addresses. Google signals and ad personalisation are switched off, and we do not use the data for advertising.
  • Cookies: _ga and _ga_36SWPH73P6, which tell visits apart. They expire after up to two years.
  • Retention: Google keeps the analytics data for [14] months, after which it is deleted.
  • Transfer outside the EU: Google may process the data in the United States. Google LLC is certified under the EU-U.S. Data Privacy Framework, for which the European Commission adopted an adequacy decision on 10 July 2023.
  • Legal basis: your consent, Art. 6(1)(a) GDPR and § 25(1) TDDDG.
  • Withdrawing consent: you can withdraw your consent at any time, with effect for the future, under “Privacy settings” at the bottom of every page. We then stop Google Analytics and delete its cookies for this website.

10. Protecting Children’s Privacy

SolidMeta is not intended for children under 13. If you are under 16, you may need parental consent depending on your jurisdiction (e.g., EU regulations).

11. Contact Us

For privacy questions, please contact:

Email: privacy@solidmeta.io
Controller:
SolidMeta Inc., 7029B, 3300 N Interstate 35, Suite 700, Austin, TX 78705, USA
EU Representative (Art. 27 GDPR):
Unevis GmbH, Paulinenallee 55, 22769 Hamburg, Germany